Studio Policies

Studio Policies & Guidelines

By purchasing a service, registering for a class or appointment, or participating in programming at My Pilates Studio, clients agree to the following policies and guidelines.

Registration & Payment

All Group Classes, Private Sessions, Enrolment Series and Workshops must be booked in advance. Our in-studio classes have limited capacity, with a maximum of four participants in Group Equipment classes. Walk-ins are not permitted.

All services must be paid for prior to attendance. Purchases and bookings can be made through our website, the My Pilates Studio app or the Mindbody app.

Schedule, Class & Service Changes

My Pilates Studio reserves the right to modify its schedule, instructors, class formats, class durations, operating hours, programming and services at any time. Schedules and services are subject to change without notice, although we will make reasonable efforts to provide advance notice whenever possible.

Packages, memberships and other services are sold based on the number and type of classes, sessions or services purchased and not on a guaranteed number of instructional minutes. Class or session duration may vary by class type and may be changed from time to time.

Changes to the studio schedule, instructor, class format or class duration do not entitle a client to a refund, credit, extension or additional class/session.

Purchases, Refunds, Transfers & Expiry Dates

All purchases are final. Packages, memberships, Group Classes, Private Sessions, Enrolment Series, Workshops, promotions and other studio services are non-refundable, non-exchangeable and non-transferable, except where required by applicable law.

Packages and promotional offers must be used within their stated validity period. Expiry dates and promotional conditions are part of the terms of purchase. Extensions are not guaranteed and, when granted, are at the discretion of My Pilates Studio.

Prices, packages, memberships, promotions and services are subject to change. Purchasing an existing package or service does not guarantee that the same pricing, schedule, format or offering will remain available in the future.

Cancellations & No-Shows

We have a 24-hour cancellation policy for Group Classes, Private Sessions, Enrolment Classes and Workshops. Changes or cancellations must be made at least 24 hours before the scheduled start time.

Cancellations with less than 24 hours' notice and missed appointments are forfeited. No-shows are also subject to a $15 + HST no-show fee.

Cancellations must be completed through your account using the My Pilates Studio or Mindbody app or the Client Login on our website. We do not accept cancellations by phone, text, social media or email.

Please be considerate of clients on our waitlists. Cancelling promptly allows another client the opportunity to attend.

Arrival & Late Attendance

Please arrive approximately five minutes before your scheduled class or session so that you are ready to begin on time.

For safety and to minimize disruption, clients arriving more than five minutes after the start of a Group Class will not be admitted and the class will be forfeited.

Clients arriving more than 15 minutes late for a Private Session will forfeit the session.

Classes and sessions will finish at their scheduled end time. A late arrival does not extend the scheduled appointment.

Minimum Class Attendance & Studio Cancellations

A minimum of three participants is required to run a Group Matwork class and two participants are required to run a Group Equipment class.

If minimum attendance is not met, My Pilates Studio reserves the right to cancel the class. We will make reasonable efforts to notify registered clients by email, generally the evening before the scheduled class.

If My Pilates Studio cancels a class or session, the applicable class/session credit will be returned to the client's account or otherwise addressed by the studio.

Clients are responsible for ensuring their contact information is current and for checking their email and/or account for schedule changes before coming to the studio.

Studio Etiquette & Safety

For hygienic and safety reasons, socks must be worn during class. Grip socks are highly recommended for traction and stability. Grip socks are available for purchase at the studio, and loaner pairs are available if needed.

Please refrain from wearing strong-scented perfumes or fragrances.

Personal belongings, with the exception of your water bottle, should be stored in the baskets and coat racks provided.

Phones must be placed on silent during classes and sessions.

Jewellery should be removed before class. Jewellery can become caught in springs, straps or other equipment, creating a safety hazard and potentially damaging studio equipment.

Long hair must be tied back to prevent it from becoming caught in equipment. Hair ties are available in the washrooms.

Clients are responsible for informing their instructor of relevant injuries, health changes, pregnancy, medical procedures or other circumstances that may affect their ability to participate safely. My Pilates Studio may recommend a Private Session, modification or medical clearance before participation when appropriate.

Outdoor Classes

For outdoor classes, please bring your own mat and dress appropriately for the weather.

Outdoor classes are weather dependent and may be modified, relocated or cancelled when conditions are unsuitable or unsafe.

Policy Updates

My Pilates Studio reserves the right to update or amend these policies from time to time. The current policies posted on our website will apply to future bookings and purchases, subject to applicable law. Clients are encouraged to review studio policies periodically so they are familiar with current procedures and guidelines.